Job Information
Reyes Holdings Customer Capability Manager in NILES, Illinois
Overview
Reyes Coca-Cola Bottling is a proud West Coast and Midwest bottler and distributor of Coca-Cola brands. We deliver Coca-Cola products to restaurants, sporting venues, businesses, healthcare facilities, schools, convenience stores and supermarkets. We work with iconic brands and exceptional people – because you can’t have one without the other.
Responsibilities
Join the leading beverage provider, Reyes Coca-Cola Bottling!
Shift: Full Time, on-site
Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
Location: This position can sit at any of our facilities in California, Neveda, Minnesota, Wisconsin, Illinois, Kentucky, Tennessee, or Michigan
If you enjoy our products, you’ll really enjoy being a part of our team!
*Pay Transparency Statement: *
The compensation philosophy reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.
Position Summary:
The Customer Capability Manager strengthens the capabilities of existing and future leaders. This position delivers internal initiatives, i.e., onboarding, skill development, leadership development, and internal certifications. The Customer Capability Manager creates, launches, manages and refines programs for multiple audiences that are aligned with the company’s values. This position works closely with the leadership team and impacts all employees within the company.
Position Responsibilities may include, but not limited to:
Develop, execute, and continuously evolve a comprehensive and integrated learning and development strategy that drives high-performance and elevates the employee experience
Utilize adult learning principles to develop and facilitate content
Build curricula and training materials for many management and leadership development programs that promote leadership capabilities aligned with the company’s values and behavioral expectations
Monitor, analyze, and report on program results ensuring program objectives are met
Ensure initiatives are driving program growth and performance
Monitor relevant metrics and KPIs to proactively diagnose and address key talent trends across the company
Evaluate, identify and partner with vendors as needed to procure/customize content
Create and execute reinforcement materials, tools, and/or follow up sessions to support adoption of training concepts
Collaborate with the business to ensure processes, programs, and services are implemented and the needs of the company
Conduct needs analyses to determine long-term training plans
Guide subject matter experts on the design and delivery of the company specific training content
Other projects or duties as assigned
Qualifications
Required Skills and Experience:
Bachelor’s degree in Business Administration, Education or related field and 6 plus years of sales and account management, and/or learning and development, and/or instructional design experience, or HS Diploma/GED and 9 plus years of sales and account management, and/or learning and development and/or instructional design experience
Strong program and/or project management experience
Experience developing creating training content
Ability to think creatively and encourage innovation
Excellent virtual and classroom facilitation skills with large groups within all levels of an organization
Excellent written and verbal communication skills
Excellent interpersonal and collaborations skills
Knowledge of change management, motivation, generative culture, growth mindset, and leadership pipeline models and tools
Continuous improvement mindset
Proficient in full Microsoft Office 365 Suite of applications (Excel, Word, PowerPoint), iOS, Android and mobile solutions i.e., tablets, iPads, smartphones, etc.
Travel up to 30% travel
This position must pass a post-offer background and drug test
Preferred Skills and Experience:
Bachelor’s degree in Instructional Design or Instructional Design Certification
Master’s degree
People leadership experience
Software knowledge of training design software, such as Adobe Premiere, Articulate, Vyond, Captivate
Proficiency in Video Editing and E-Learning Production
Experience with Social Media platforms
Experience with early in career and/or rotational development programs
Cross-functional experience, in Sales, Marketing, Operations, Supply Chain, etc.
Physical Demands and Work Environment :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
ID 2024-11216
Category Human Resources Position Type Regular Full-Time Location : Location US-IL-NILES
As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.